Terms & Conditions
Renée McDonald Website
Terms & Conditions
Introductions
Hi there, I’m Renee. This website, www.reneemcdonald.com is owned and operated by me, Renée McDonald, ABN 37 700 167 053 and Australian Online Therapy Training (AOTT) Pty Ltd (ACN: 631 963 954).
Australian Online Therapy Training (AOTT) Pty Ltd (ACN: 631 963 954) is Renée McDonald’s company and training arm. This website is all about the various services I offer to the world.
If you have any questions or need further information, please contact:
Renée McDonald
Level 1, Suite 1, 50 Crown Street, Wollongong NSW 2500 Australia
Private, Secure Email: reneemcdonald@pm.me
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and Renée McDonald about making sure we both know where we stand. When you visit this website www.reneemcdonald.com, you agree that you are over the age of 18 and you are willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.
All products and services advertised on this website are offered in compliance with Australian Consumer Law and are provided by reputable professionals with leading industry knowledge and skills.
General Disclaimer
On this website you will find content regarding counselling, coaching, supervision and working online in business, therapy or a relevant profession. This website is for professionals and Renée McDonald’s clients only. Renée McDonald and AOTT are NOT RTOs. If purchasing therapy, supervision or coaching, it’s important to note that Renée McDonald is not a registered or clinical psychologist and therefore cannot supply any government rebates currently.
If buying any professional training from Renée, you must have the required face-to-face, or in-person skills in your relevant profession before purchasing from Renée McDonald and her online training packages. The information on this website and for Renée’s training is provided solely for you – as a client, or your business or for the company you work for.
Our Rights & Responsibilities
As a business, Renée McDonald has the right to provide you with quality services and training solutions to meet your needs, as much as we can.
Renée and the team at Renée McDonald takes this very seriously.
Renee has qualifications in training and assessment, in counselling, psychotherapy and coaching. She has worked in formal training and educational institutions for over 16 years and in the counselling industry for over 20 years, which means that she takes pride in her training services and those about counselling, to be of a high standard.
You have a right to receive quality therapeutic, coaching, or information and training from Renée McDonald.
Generally, the pricing structure with Renée McDonald relates to levels of quality and service provision. The levels of training relate to the higher-end quality courses.
The ‘cheat sheets’ and ‘free information’ sheets cannot be taken as stand alone advice or training information.
You need to complete our training in order to get the best benefit for your business or private practice.
To the best of our ability, we endeavor to provide you with high quality client services and up-to-date skills for the marketplace, as long as it is humanly possible.
Due to the nature of the changeability of the information technology era, Renée McDonald will do her best to be cutting edge with its offerings, though cannot possibly predict what is the next trend.
Therefore, it is your responsibility to implement the skills that have been delivered through our services, products or courses. It is not Renée McDonald’s responsibility to implement the skills for you.
Unfortunately, not all participants take part equally in services or training.
Renée and the team at Renée Mcdonald have the right to refuse service at any stage.
In so far as we can, we endeavor to be flexible to meet your needs. If you are attending a compulsory live session, it is your responsibility to attend. It is not Renée McDonald’s responsibility to change times for you.
Renée has the capacity to offer coaching before or after training sessions with training participants. This cannot be provided whilst someone is attending a course. Dual relationships exist even in the online space and it’s important that attendees only engage in coaching services with Renée, before or after training has been completed.
*Free 15 minute session – terms and conditions*
If you have requested a free 15 minute session, there are a number of terms under which this free service is offered. Free 15 minute assessment sessions are subject to restrictions – and Renée needs to be able to determine whether or not she can assist you. Clients are only supplied with one free assessment session, on a one-off basis, prior to the commencement of therapy.
Renée is not a psychologist, psychiatrist or social worker, therefore she cannot currently offer Medicare or other government rebates. Please contact your local doctor for more information if you cannot afford Renée’s rates.
In addition, this also means, that Renée assists clients with general wellness concerns, not severe mental illness, or long-term addictions. There are a number of concerns Renée may not be able to provide support for. If you are unsure, please contact Renée for more details – as she cannot provide free counselling, or ongoing support to clients with particular problems or ailments.
Finally, free 15-minute sessions can only be provided either over the phone, or by Zoom, not in-person.
Visitor responsibilities
If you are a website visitor, your responsibility is to ensure the information you gather might suit your needs. There are other services like Renée McDonald, though Renée McDonald is unique in its ability to provide a flexible therapeutic, coaching, or professional training service. If you do not obtain what you need from this site, we would encourage you to either search for further information on Google, or contact us directly. We may be able to assist you further or know of somewhere we could refer you to – if we cannot assist you with further training.
It is your responsibility as a visitor to this site to not share the information contained in this site to other parties. The information on this site is the property of Renée McDonald and www.reneemcdonald.com and is not owned by any other party and as such if you are using any of the information here, it’s important to acknowledge Renée McDonald as the original author. Obtaining materials from this site and calling them your own is a breach of copyright, intellectual property and removes the academic integrity of Renée’s work, and Renée takes this very seriously.
Downloads
If you download any information from this site – free information or any training, this must be used for your own business purposes or for research purposes only.
It cannot be used to be sold to other suppliers, to be suggested that it is your own materials, or for yours or others’ commercial purposes.
The information that you can easily download from this website is copyright and is owned wholly and solely by Renée McDonald and associated Renée McDonald established businesses; Australian Online Therapy Training (AOTT) Pty Ltd, Butterfly Courage and Heart & Soul Movement.
If this information is used incorrectly and distributed to a broader audience, www.reneemcdonald.com takes no responsibility for where the information ends up.
The information contained herewith is essential to be used in the context of a business or private entity – be in a private practice, personal business or enterprise.
Third-party links
The Renée McDonald website and associated services takes pride in treating your private and sensitive information carefully. If you wish to obtain more information, please see the following government website: https://www.australia.gov.au/privacy
Third-party advertisements
Renée has some affiliations in the online space, though for ethical reasons, Renée has chosen not to become a paid affiliate with any particular third-party web-conferencing platform or application.
Whilst Renée may encourage trainees or participants to use particular products, it’s only due to the use that she has had of particular products and how she has found that they enhance her business processes. She does not receive any endorsements or payments from any outside entities – except if it is a business deal, or if she works as a contract employee for another company.
Renée McDonald currently owns and runs Renée McDonald (this business), Butterfly Courage®
(counselling and coaching private practice business), Heart & Soul Movement®
(spiritual and movement-based workshops, retreats and classes), Australian Online Therapy Training (AOTT) Pty Ltd., and Wellbeing4me® Clinic and app.
Renée may mention these other entities as they form the sum total of her business ventures.
If there are third-party advertisements, all participants and potential participants will be informed regarding the product, and the benefits of the product, and of the potential for conflict of interest.
Specific courses
Currently, Renée McDonald and Australian Online Therapy Training (AOTT) Pty Ltd. run specific online and online therapy courses.
More information can be obtained about these courses directly from Renee through www.aott.com.au, or on the www.reneemcdonald.com website.
The courses are as follows:
Level A – DIY Basics
Level 1 – Fundamentals
Level 1A – Online Education
Level 2 – Advanced Online Therapy
Level 2A – Online Supervision
Level 3 – Online Group Work
Level 3A – Online relationship therapy
Level 4 – Process groups
Social media & existence training
Our responsibility
We will, to the best of our abilities, deliver quality professional courses and services.
Specific Disclaimer
This disclaimer relates to the products and services provided by Renée McDonald.
Please note that the therapy, coaching, training and services provided by Renée McDonald are not comprehensive.
These courses and services are skills-gap training. It is expected that you have obtained professional qualifications in your chosen discipline, before signing up to any training with Renée McDonald.
All free information, information supplied by Renée McDonald and cheat sheets available on the website cannot possibly be comprehensive. If any of the material on here is utilised in any other way, academic attribution and integrity applies.
Training, therapy or coaching with Renée McDonald assists you in your life, or by providing services in whichever role you are doing. Renée McDonald may be able to provide you with further opportunities beyond what you have initially sought services for.
Your responsibility
Renée McDonald is not a registered training organisation (RTO), so we cannot guarantee that our courses or therapeutic services will fit every need of yours. Please choose the service or training you need wisely. We will not refund for each and every person’s change of mind.
Your responsibility also lies in being assertive and ensuring you are getting what you need. If you don’t advise of your needs, we may not be able to attend to them. Please be in touch with us to ask us questions about each course to ensure it will suit you.
Suitability
Please have a conversation with Renée or her team at Renée McDonald prior to commencing therapy, or coaching, or starting in one of our courses to ensure your suitability. Contact details can be found at the beginning of this document.
These services have all been provided to fill a market need.
Problems
If you have a problem, or any issue whatsoever, please contact Renée and her team at Renée McDonald. We will endeavour to sort out the problem. If it is a problem of therapy, coaching, or course cost, or issue related to course content, this may not be able to be changed. Please ensure you continue open communication in order to limit the future problems.
Intellectual property
Copyright
The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of Renée McDonald, the website owner.
It’s important to not doctor any work that you find on this website and all information must be attributed directly to Renée McDonald and used as is.
Information can be used from this website for personal and business reasons, though not shared on to any other businesses or for your own commercial purposes, as stated above.
Trademarks
The Renée McDonald, Butterfly Courage and Heart & Soul Movement brands, logos and any other logos or brand information, associated with Renée McDonald must not be used for any reason or purpose without our express permission.
The AOTT logo and ‘Level’ appropriate logo can be used on your website, business cards or flyers, though YOU MUST ATTEND TRAINING and be assessed by Renée McDonald in order to use the AOTT logo on any of your materials. Expressed written permission must be sought in order to use the AOTT logo for your business purposes.
Payment terms
Renée McDonald accepts direct deposit transfers and credit card payments through stripe. All Renée McDonald systems are connected to stripe – which is an encrypted payment gateway that is similar to PayPal.
Payment plans
Payment plans are accepted for therapy, coaching, training events, pre-recorded courses and live workshops, please contact Renée McDonald directly regarding payment plans, especially in the case of hardship.
Security policy
For more about security and your privacy, please see the Renée McDonald Privacy Policy.
Delivery
Currently, Renée McDonald does not distribute any physical products, therefore physical delivery of products is not applicable for Renée McDonald services.
Delivery of any services is electronic, and it is expected that you have the necessary WIFI services connected, or ability to access the internet in order to take part in Renée McDonald training, AOTT or other services.
All free information sheets require internet downloading capabilities.
Shipping
Shipping does not apply to Renée McDonald services, as there is no physical product delivery, as mentioned above.
Returns policy
Renée McDonald and AOTT counselling, coaching, training and educational services includes paid sessions, downloadable content and pre-recorded training, one-to-many live training events, physical digital downloadable content and general information about the online working environment.
Renée McDonald provides free information sheets, and the following live and pre-recorded training courses:
Level A – DIY Basics
Level 1 – Fundamentals
Level 1A – Online Education
Level 2 – Advanced
Level 2A – Supervision
Level 3 – Online Group Work
Level 3A – Online relationship therapy
Level 4 – Process Groups
Social media & existence training
Order fulfillment policy
We will advise you of your counselling, coaching, or training progress throughout your journey with Renée McDonald.
If, at any stage, we cannot fulfill your order, or if the training is discontinued.
In this instance, you will be offered a full refund on the purchase price, or offered credit to participate in another alternative training event at no cost to you.
Change of mind
In general, we will not issue a refund for a simple change of mind.
If you accidentally choose the wrong service, or course and you contact us directly, due to a technical error, we can issue a refund, though this is at the Renée McDonald and Australian Online Therapy Training (AOTT) Pty. Ltd. owner’s discretion.
Consumer Guarantees
Our consumer guarantee links to how we can make things right for you. Australian Consumer Law contains built-in customer guarantees. At Renée McDonald we consider it important that we apply these laws in practice to all of the training and services we offer to you.
Please see the following website links for more:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
https://www.accc.gov.au/consumers/consumer-rights-guarantees/cancelling-a-service
Minor problem
A minor problem is something that can be easily fixed. It might mean that you wanted a different course to the one you have signed up to.
We at Renée McDonald pride ourselves on being able to resolve your minor problems.
If you have a problem with any of our free content, please contact Renée or her team and we will get the information to you as quick as we can.
Major problem
A major problem relates to where there is a problem that cannot be fixed or is too difficult to fix.
This might mean where if you had have known in advance, you may not have purchased the training. To the best of our ability at Renée McDonald and AOTT, we endeavour to meet your needs, though we are not an all encompassing training service.
You are not entitled to a refund if you have not done your research and have purchased the goods or services provided by Renée McDonald without proper care. If there has been human error, this may have been out of our control.
We will do our best with good will to attempt to supply a credit to other courses in future if something extraordinary happens that we cannot control.
If you are unhappy with the outcome, you are entitled to take further action, though this needs to be after you have contacted us directly.
Specific Terms of Sale
It is important to note that the AOTT logo cannot be used unless the full course is completed. Only the AOTT logo for the specific logo level you have attended and attained can be used by you. This needs to have the express written permission by Renée McDonald that you have completed the course, in order to use the Renée McDonald logo ‘stamp of approval’.
If you are issued a refund for any reason, you cannot use the Renée McDonald logo on any of your business paperwork whatsoever.
Only attendees that have comprehensively completed the course can receive the Renée McDonald stamp of approval.
Visitor Information
Respectful communication
It is important to engage in respectful communication at all times with the Renée McDonald site and Renée McDonald personnel, AOTT staff and stakeholders. All blogs on the Renée McDonald site are turned off for comments due to the private and sensitive information related to the counselling clients many Renée McDonald clients may serve.
All email and written communication must be respectful at all times to Renée McDonald, Renee, staff or AOTT stakeholders. Respectful communication is at the forefront of how Renée McDonald operates, therefore we will delete any rude or inappropriate comments written in any media – social media or on our website as it may tarnish the Renée McDonald brand.
Please ensure you bring any issues directly to the attention of Renée McDonald in order for us to remedy any problem you may have.
Responsible engagement
Renée and Renée McDonald participate in Facebook, LinkedIn, Twitter and Instagram posting. We would hope at Renée McDonald that there was respectful engagement in any social media groups that Renée McDonald runs and the rules of engagement are that comments will be deleted if they appear to be disrespectful and/or inappropriate to any member of a particular group.
Renée McDonald takes social media commenting seriously and ensures that we remain professional and friendly in our dealings with the general public. It is then essential that our clients and users of our services will ensure they do the same.
Renée McDonald takes no responsibility for the behaviour of others on any platform that we run. We will do our best to resolve any problems at the time, though some behaviours from others may be difficult to manage and we take no responsibility for that.
Such behaviour may mean a participant is asked to leave a social media site, or a training program we run. Renée McDonald can ask anyone to leave their services at any time, though we will endeavour first to talk directly to the person, or people, involved in order to get the best resolution for everyone.
Jurisdiction & Dispute Resolution
Jurisdiction
Renée McDonald is located in New South Wales (NSW), Australia. This agreement is subject to the governing law of NSW.
Negotiation
If you have a complaint arising out of your use of this website, or these terms and conditions, you and Renée McDonald agree to make a genuine effort to resolve the dispute through negotiation and discussion.
Mediation
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator, who is independent of the parties. The mediator is to be appointed by the agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of the mediation equally between us.
Litigation
It is a condition precedent to the right of either party to commence litigation that we have tried dispute resolution. Litigation is to be considered a last resort and may not be commence until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted. In other words, this means that we agree not to go to court until we really tried our best to work things out, and the mediator agrees that we cannot resolve this on our own, so we will need a judge to make the decision for us.
Thank you for considering me as your counsellor, coach or trainer. I appreciate the time it has taken to find me and figure out whether or not you can come to me as a trusted professional. I look forward to hearing from you.